SMX 1

 Exercice 4: 1: Assist 2: Suggest 3: Check my records 4: Lost in the post Exercice 5: 1:Yes 2:No 3:No 4:Yes 5:No 6:Yes Exercice 6: 1: Refund 2: 3: 4: 5: 6:

 Exercice 5: 1: We managed to fix your hard drive but unfortunately, you need a new motherboard -3 2: Your satisfaction is very important to us. I'm very sorry to hear there waas a problem with our service -4 3: I cann give you a reduction in price if you buy a larger quantity -1 4: Please give me the invoice number and i will check what the price were -2 5: I'm planning a staff trainig programme for all our new employees -5 Exercice 6: 1: Discuss it 2: Satisfield 3: Charge 4: Get back to you 5: Damaged 6:  Openig times 7: Hold the line Exercice 7: 1: Customer number: F 2: Quote: D 3: Enquiry: A 4: Overcharge: B 5: Shipping date: E 6: Complaint: C

 Departments: accounts department – departament de comptes customer relations department – departament de relacions amb clients human resources department – departament de recursos humans IT maintenance department – departament de manteniment informàtic sales and marketing department – departament de vendes i màrqueting Customer Service: charge – càrrec / cobrar complaint – queixa customer number – número de client damaged – danyat discuss it – comentar-ho enquiry – consulta get back to you – tornar-te a contactar hold the line – mantingues la línia opening times – horaris d’obertura overcharge – cobrar de més quote – pressupost satisfied – satisfet shipping date – data d’enviament Complaints: assist – ajudar at our expense – a la nostra despesa / càrrec nostre check my records – revisar els meus registres compensation – compensació credited our account – abonat al nostre compte defect – defecte doesn't fit – no encaixa / no va bé error – error faulty part – peça defectuosa losing...