SMX 1

  Exercice 2 b — “Hello, Mark. What can I do for you?” → És la resposta professional i adequada en una trucada de feina. a — “Oh, I’m sorry to hear that.” → És la resposta natural quan algú està malalt. b — “Certainly. Let’s look at the calendar.” → Té sentit quan vols reprogramar una reunió. a — “I won’t be available on that day. I’ll be busy with staff training.” → Respon directament a la proposta de data. b — “I’ve got a staff meeting in the afternoon, but I’m free in the morning.” → Respon si el dimecres li va bé i dóna disponibilitat. Exercice 4 Mrs Marsden will stay at home for three days . Mrs Marsden will attend the meeting on Wednesday . Tuesday, 5th January is not convenient for everyone. Mrs Brody has got a staff meeting scheduled for the afternoon of 6th January. They decide to reschedule the meeting for the morning .

(Trucada de telefon) ring ring ring E -  Hello, this is Eloi from PC Componentes. How can I help you today? U -  Hi, Eloi. This is Unai from Camarasa. I bought a PC two days ago, and now it won’t turn on. E -  Oh, I’m sorry to hear that. Let’s see what might be going on. First, have you tried using a different power cable, just in case the original one is faulty? U -  Yes, I tried another cable, but it still doesn’t work. E -  Alright, no worries, we’ll keep checking. Sometimes it’s something very simple. Could you take a look at the power supply switch on the back of the PC and make sure it’s set to the ON position? U -  Let me check… Oh, it was actually turned off. I’ve switched it on now. E -  Great, that happens more often than you’d think. Now try pressing the power button on the front of the PC again. U -  It’s turning on now! Thank you so much, I thought it was broken. E -  I’m glad it was an easy fix. If you need anything else, feel f...

  ARRANGING A MEETING — Organitzar una reunió attend the meeting – assistir a la reunió break – pausa busy – ocupat/da light refreshments – aperitius lleugers make arrangements – fer els preparatius pack – fer l’equipatge / preparar check your calendar – consultar l’agenda confirm – confirmar convenient – convenient / adequat equipment – equipament / material free – lliure / disponible give a presentation – fer una presentació hold a meeting – celebrar una reunió participants – participants previous commitment – compromís previ schedule – programar / horari sharp – en punt take place – tenir lloc tied up – enfeinat/da video conference – videoconferència RESCHEDULING — Reprogramar alternative date – data alternativa appointment – cita / reunió arrange – organitzar cancel – cancel·lar feel ill – trobar-se malament get lost – perdre’s got the dates mixed up – confondre les dates held up in a traffic jam – atrapat en un embús leave … urgently – marxar urgentment participate – participa...

 Exercice 4: 1: Assist 2: Suggest 3: Check my records 4: Lost in the post Exercice 5: 1:Yes 2:No 3:No 4:Yes 5:No 6:Yes Exercice 6: 1: Refund 2: 3: 4: 5: 6:

 Exercice 5: 1: We managed to fix your hard drive but unfortunately, you need a new motherboard -3 2: Your satisfaction is very important to us. I'm very sorry to hear there waas a problem with our service -4 3: I cann give you a reduction in price if you buy a larger quantity -1 4: Please give me the invoice number and i will check what the price were -2 5: I'm planning a staff trainig programme for all our new employees -5 Exercice 6: 1: Discuss it 2: Satisfield 3: Charge 4: Get back to you 5: Damaged 6:  Openig times 7: Hold the line Exercice 7: 1: Customer number: F 2: Quote: D 3: Enquiry: A 4: Overcharge: B 5: Shipping date: E 6: Complaint: C

 Departments: accounts department – departament de comptes customer relations department – departament de relacions amb clients human resources department – departament de recursos humans IT maintenance department – departament de manteniment informàtic sales and marketing department – departament de vendes i màrqueting Customer Service: charge – càrrec / cobrar complaint – queixa customer number – número de client damaged – danyat discuss it – comentar-ho enquiry – consulta get back to you – tornar-te a contactar hold the line – mantingues la línia opening times – horaris d’obertura overcharge – cobrar de més quote – pressupost satisfied – satisfet shipping date – data d’enviament Complaints: assist – ajudar at our expense – a la nostra despesa / càrrec nostre check my records – revisar els meus registres compensation – compensació credited our account – abonat al nostre compte defect – defecte doesn't fit – no encaixa / no va bé error – error faulty part – peça defectuosa losing...