SMX 1

 Listening pag 25

    Exercice 5 1- good 2- closed 3- will 4- busy 5- on the phone 6- hear Exercice 6 1- repeat 2- contact 3- dial a number 4- wrong number 5- put you through 6- extension number 7- state Exercice 7 1- as soon as possible 2- ring back 3- on the line 4- avoid 5- remind Exercice 8 1 - a 2 - e 3 - f 4 - c 5 - d 6 - b

  Exercice 5 1- out of town 2- in a meeting 3- on holiday  4- take down 5- hang up 6- cut off 7- put you on hold 8- take a message 9- leave a message Exercice 6 1- line is busy 2- spell that 3- interrupt 4- out of the office 5- return your call Exercice 7  1-e 2-c 3-d 4-a 5-b Exercice 8 1- in a meeting 2- left 3- urgent 4- deal with 5- return 6- took down

 Phone calls: as soon as possible – tan aviat com sigui possible  avoid –evitar  be careful – vés amb compte  caller – persona que truca  contact – contactar  dial a number – marcar un número  engaged – ocupat (línia)  extension number – número d’extensió  on the line – en línia  professional – professional  put you through – passar la trucada  remind – recordar  repeat – repetir  ring back – tornar a trucar  speak up – parlar més fort  state – indicar / dir  no reply – no respon  wrong number – número equivocat Answering calls and taking messages: cut off – tallar-se la trucada  deal with – gestionar / tractar  expecting – esperant (una trucada)  hang up – penjar  in a meeting – en una reunió  interrupt – interrompre  leave a message – deixar un missatge  line is busy – la línia està ocupada  on holiday – de vacances  out of the office – fora de l’ofici...