Pag 29 exercice 5,6 and 7

 Exercice 5:

1: We managed to fix your hard drive but unfortunately, you need a new motherboard -3
2: Your satisfaction is very important to us. I'm very sorry to hear there waas a problem with our service -4
3: I cann give you a reduction in price if you buy a larger quantity -1
4: Please give me the invoice number and i will check what the price were -2
5: I'm planning a staff trainig programme for all our new employees -5

Exercice 6:

1: Discuss it
2: Satisfield
3: Charge
4: Get back to you
5: Damaged
6: Openig times
7: Hold the line


Exercice 7:

1: Customer number: F
2: Quote: D
3: Enquiry: A
4: Overcharge: B
5: Shipping date: E
6: Complaint: C

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Exercices 5 and 7

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Exercice 5: Listent and repeat.   Arrow key: Move the cursor up, down, right or left.   Caps lock key: Canges the text to the capital letters  Delete key: Remove letters of words Escape key:    Return or entry key: Start a new line. Shift key:Changes one letter to a capital Tab key: Exercice 7: Match the names to the punctuation marks. 1. full stop 2. comma 3. exclamation mark 4. question mark 5. colon 6. semicolon 7. quotation marks 8. apostrophe 9.  brackets 10. at symbol 11. asterisk 12. slash 13. hyphen 14. and symbol 15. underscore
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Vocabualry 4

 ORDERING: Delivery date → Data de lliurament  Give a discount → Fer un descompte  Goods → Mercaderies / Béns  Invoice → Factura  Out of stock → Esgotat / Sense estoc  Payment date → Data de pagament  Payments → Pagaments  Price → Preu  Price per unit → Preu per unitat  Quality → Qualitat  Quantity → Quantitat  Subtotal → Subtotal  VAT → IVA  PAYMENTS: Account → Compte  Cash → Efectiu  Charge it → Carregar-ho al compte / Pagar amb targeta  Cheque → Xec Credit card → Targeta de crèdit  Postage and handling → Despeses d’enviament i manipulació  Shipping → Enviament / Transport ADJECTIVES: All-in-one → Tot en un  Built-in → Integrat / Incorporat  Compact → Compacte  Complicated → Complicat  Dependable → Fiable  Ergonomic → Ergonòmic  Flexible → Flexible  High-resolution → Alta resolució  Portable → Portàtil  Powerful → Pot...
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